Refund & Cancellation Policy

2. How to Request a Refund

To request a refund, please contact our support team with the following information:

• Your account email address and user ID
• Transaction ID or order confirmation number
• Date of the transaction
• Detailed reason for the refund request
• Preferred refund method (original payment method recommended)

Email: refunds@flatmateshub.com

3. Refund Processing Timeline

Our refund process follows these timelines:

4. Non-Refundable Items and Services

The following are generally non-refundable:

• Featured listing boosts after 3 days of activation
• Expired premium features or time-sensitive services
• Services provided after subscription cancellation request
• Transfers of credits between properties or accounts
• Promotional or discounted credits
• Purchases marked "as-is" at time of sale
• In-progress subscriptions for services already rendered

5. Subscription Cancellation

To cancel a subscription:

1. Log in to your FlatmatesHub account
2. Go to Settings → Subscriptions
3. Click "Cancel Subscription" on the active plan
4. Confirm cancellation in the popup dialog

Important: Cancellation takes effect at the end of your current billing cycle. You will retain access to premium features until then. No partial refunds are issued for unused portions of a billing cycle.

6. Dispute Resolution

If you have a dispute regarding a refund:

1. Step 1: Contact our support team within 30 days with detailed documentation
2. Step 2: We will conduct a full investigation and may request additional information
3. Step 3: If unresolved, we offer mediation through our dispute resolution process

Mediation is free and conducted by neutral third parties. Most disputes are resolved within 14 days through this process.

7. Failed or Duplicate Charges

If you believe you've been charged in error:

• Failed Payment Charge: If a payment failed but was still charged, contact us immediately. We will refund the duplicate charge within 1-2 business days.
• Duplicate Billing: If you were charged twice for the same service in one billing cycle, we will issue a full refund of the duplicate charge plus a 10% account credit.
• Multiple Charges: If charged multiple times, contact our billing team at billing@flatmateshub.com immediately with evidence. We investigate all billing errors and refund them promptly.

8. Refund Methods

Approved refunds are issued in Indian Rupees (₹) to the original payment method through our payment gateway (PhonePe):

• UPI: 1-3 business days for funds to appear
• Credit Card / Debit Card: 5-7 business days (varies by issuing bank)
• Net Banking / Bank Transfer: 3-5 business days (varies by bank)
• Wallet: 1-3 business days for funds to appear

Note: rent, bills and shared-expense payments are settled directly between users and never pass through FlatmatesHub, so those are not eligible for refunds by us. If your original payment method is unavailable, we will contact you to arrange an alternative refund method.

9. Special Cases and Exceptions

We may grant refunds outside our normal policy in these circumstances:

• Service Outages: If platform downtime prevents you from using a service you paid for
• Account Compromise: If unauthorized charges are made to your account due to security breach
• Feature Removal: If promised features are removed within 30 days of your purchase
• Technical Defects: If technical issues prevent you from accessing what you purchased

10. Chargebacks and Payment Disputes

If you file a chargeback or payment dispute with your bank without first contacting us:

• Your account may be temporarily suspended during investigation
• If dispute is found to be invalid, your account may be permanently terminated
• You may be responsible for any chargeback fees levied by your bank or the payment gateway
• Future purchases may be restricted or require additional verification

We strongly encourage you to contact us first at refunds@flatmateshub.com so we can resolve the issue directly.

11. International Refunds

We process every refund in Indian Rupees (₹) — the same currency your purchase was charged in — to your original payment method; FlatmatesHub does not hold or refund money in any other currency today. If you paid with an international card or bank account, both your original charge and this refund are converted between ₹ and your local currency independently, by your card network or bank, each at whatever exchange rate applies on that day. That means the amount you see credited may end up higher or lower than what you originally paid, and your bank may also apply its own currency-conversion fee on top — the rate and any such fee are set by your bank, not by FlatmatesHub, so they are outside our control. International refunds can also take longer to appear (up to 10 business days) due to inter-bank settlement times, versus the 5-7 business days quoted above for domestic cards.

12. Policy Changes

FlatmatesHub reserves the right to modify this Refund Policy at any time. Changes become effective upon posting to this page. We recommend reviewing this policy periodically for updates. For significant changes, we will notify users via email.